FlipKing Pro Terms of Service

1. Introductory provisions

These Terms of Service (hereinafter the „Terms") govern the rights and obligations between the operator of the FlipKing Pro platform and its users. The Platform is available at flipking.askela.agency (hereinafter the „Platform").

The operator of the Platform (hereinafter the „Operator") is:

• Prexima Reality s.r.o.
• Company ID: 08600872
• Registered office: Nad obcí I 2110/29, 140 00 Prague 4 - Krč
• Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 321378, case no. C 321378/MSPH
• Statutory body: Maxim Ponomarenko, managing director
• Contact: info@flipking.cz

By registering on the Platform the user agrees to these Terms and undertakes to comply with them. The Terms constitute a binding contract between the user and the Operator.

1.1 Purpose of the service

The Platform serves as a marketplace for real estate tips, bounties (rewards for finding a specific property) and related analytical tools. It enables persons holding information about an interesting real estate opportunity (tipsters) to be connected with persons seeking such an opportunity (buyers).

1.2 Legal nature of the service

The operation of the Platform is an information society service within the meaning of Act No. 480/2004 Coll. and an intermediary online platform within the meaning of Regulation (EU) 2022/2065 (Digital Services Act, the „DSA"). The Operator holds trade licences in the field of real estate activities (CZ-NACE 68310 and 68320); however, within the operation of the FlipKing Pro Platform it does not carry out real estate intermediation within the meaning of § 2(c) of Act No. 39/2020 Coll. The Platform is not used for the conclusion of real estate contracts between users, the Operator does not receive the purchase price of the property or any other escrow linked to a real estate contract and does not provide advice aimed at concluding a real estate contract. The subject of the Operator's performance towards users is exclusively the provision of digital content (tips, bounties, analytics) and the intermediation of their paid exchange.

If the Operator were, in a specific case, to act as a real estate intermediary (e.g. outside the Platform), such relationship is governed by a separate real estate contract concluded in accordance with Act No. 39/2020 Coll. and is unrelated to these Terms.

The Tipster is solely responsible for the content and accuracy of individual tips. The Operator does not actively search for or verify the content of tips; this constitutes user content within the meaning of Art. 6 of the DSA, which the Operator removes under the procedure described in the Content Moderation Policy.

1.3 Pre-contractual information for consumers

In accordance with §§ 1811 and 1820 of the Civil Code, the Operator informs the consumer before concluding the contract of:

• Identification of the Operator — see above.
• The main characteristics of the service — intermediation of tips, bounties, management of FlipCoins; described in detail in these Terms.
• The price — for each tip the price set by the Tipster is stated in FC. The Buyer pays in total the tip price + a Buyer's fee of 5% of the tip price (rounded up to whole FC). This total price is shown to the Buyer before confirming the purchase.
• The cost of means of communication — standard internet tariff, no special charges.
• The method of payment, delivery and performance — FC payment, immediate unlocking of digital content.
• The right of withdrawal and its exceptions — see the Notice of Withdrawal (digital content = lapse of the right upon consent to immediate performance).
• Complaints — see the Complaints Procedure.
• Code of conduct and alternative dispute resolution — Czech Trade Inspection Authority, adr.coi.cz.

2. Definitions

• Tipster — a registered user verified by bank identity who offers real estate tips on the Platform or takes part in bounty challenges.
• Buyer — a registered user who purchases tips on the Platform or posts bounty requests.
• Tip — structured information about a specific property or real estate opportunity (address, price, photo documentation, contact) that the Tipster sells through the Platform.
• Bounty — a public request by a Buyer for a specific type of property, for the finding of which they promise a predetermined reward.
• FlipCoin (FC) — a unit of the Platform's internal accounting records at a rate of 1 FC = CZK 1, used to pay for digital content (tips, bounties) between users and to record Tipsters' earnings. FC are not an independent means of payment usable outside the Platform and cannot be transferred between user accounts otherwise than as payment for digital content published on the Platform.
• FC purchase — the Buyer acquires FC by payment through a payment service provider (Stripe); FC so acquired serve to purchase digital content or, where appropriate, to be refunded in the context of a justified complaint.
• FC payout (cash-out) — the Tipster may request payout of the FC balance to their bank account; the payout is remuneration for digital content supplied by them (not an exchange of a voucher) and is executed via Stripe Connect after KYC completion, subject to the minimum withdrawal amount (1,000 FC), a 24-hour security delay and after the escrow period has elapsed (0–7 days depending on the tier).
• Payment service provider — payment operations (receipt of payment from the Buyer, payouts to Tipsters) are executed by Stripe Payments Europe, Limited (Ireland, licensed by the Central Bank of Ireland) via Stripe Connect. The Operator acts as a merchant and technical platform. The Operator continuously reviews the regulatory character of FC in relation to Act No. 370/2017 Coll. on Payments and will take the necessary steps (technical separation of balances, notification of the ČNB where appropriate) if the volume of operations or the nature of the product exceeds the limits of the limited network exemption.

3. Registration and account

Registration is free of charge. The user is required to provide true and up-to-date information. Each natural person may have only one account; duplicates will be cancelled without compensation.

3.1 Bank identity verification

Before the first tip publication or withdrawal of FlipCoins, the Tipster must complete verification via the Bank Identity service and complete Stripe Connect onboarding (including KYC by Stripe). The verification serves as a best-practice measure by the Operator to protect Buyers and prevent fraud; details are set out in the Compliance and Fraud Prevention document.

4. Tipster's obligations

• To provide true, complete and verifiable information about the property for each tip.
• Not to publish tips to which they do not hold the necessary information or contractual authorisation.
• Not to publish tips that infringe third-party rights (in particular copyright in photographs).
• To successfully complete bank identity verification before the first sale and before any withdrawal of funds.
• To duly fulfil AML obligations — to provide the Operator upon request with documents verifying the source of funds.
• Not to circumvent the Platform (not to move a transaction off-platform in order to avoid the commission).
• To comply with EU, UN and Czech sanctions regimes and not to list tips linked to persons or property on sanctions lists.

4.1 Licence to tip content

By publishing a tip, the Tipster grants the Operator a royalty-free, non-exclusive, worldwide, transferable and sublicensable licence to use the content of the tip (texts, photographs, data) for the purposes of operation, promotion and development of the Platform and for making it available to Buyers. Details are set out in the Content Licence Terms.

5. Buyer's obligations

• To pay the tip price in FlipCoins before it is unlocked.
• Not to purchase a tip with the intention of reselling it to third parties; the tip is intended solely for the Buyer's personal or business use.
• Not to share the tip content publicly or privately with third parties not involved in the transaction.
• In case of a bounty request, duly pay the reward to the Tipster whose tip is assessed as meeting the requirements.

6. Price, Buyer's fee and commission

6.1 Total price paid by the Buyer

For unlocking a tip the Buyer pays:

• The tip price — set by the Tipster and shown in the tip detail.
• A Buyer's fee of 5% of the tip price (rounded up to whole FC); this fee covers technical operations, anti-fraud measures and customer support for the Buyer.

The total amount is shown to the Buyer before confirming the purchase and is deducted in one go from their FC balance.

6.2 Commission from the Tipster

The Operator's commission is further deducted from the tip price according to the Tipster-seller's tier at the time of sale:

• ROOKIE: 30%
• VERIFIED: 15%
• EXPERT: 8%
• ELITE: 3%

Current criteria for tier assignment and the amounts of the limits are published in the Tipster Dashboard; the Operator is entitled to change them with at least 30 days' prior notice. The Tipster always has the option to view an overview of the commission applied to each transaction in the application.

7. FlipCoin — purchase and withdrawal

The Buyer acquires FlipCoins by paying a predetermined amount through supported payment methods. The Tipster may transfer earned FC to a bank account once the minimum withdrawal balance is reached and KYC is completed. Withdrawals are processed via Stripe Connect, typical crediting time 1–3 working days.

8. Complaints and dispute resolution

A Buyer — consumer may exercise rights from defective performance in respect of digital content within the statutory period of 24 months from unlocking the tip (§ 2389a et seq. of the Civil Code). In the interest of fast handling, we recommend reporting any discovered defect without undue delay, ideally within 14 days; this period does not, however, replace the statutory 24-month right. The detailed procedure is set out in the Complaints Procedure.

8.1 Alternative dispute resolution

Consumer disputes are resolved out of court by the Czech Trade Inspection Authority (ČOI) (adr.coi.cz), which is the body for alternative consumer dispute resolution under Act No. 634/1992 Coll.

9. Withdrawal from the contract, FC refund

A consumer has the right to withdraw from a contract concluded online within 14 days. Since a tip constitutes digital content delivered immediately upon purchase, the Buyer, by consenting to its unlocking, expressly requests the commencement of performance before the expiry of the withdrawal period and acknowledges that the right of withdrawal thereby lapses (§ 1837(l) of the Civil Code).

In the event of a justified complaint, the Operator refunds the amount paid (tip price + corresponding part of the Buyer's fee) in FlipCoins back to the Buyer's account. Payout of these FC back to a bank account is possible provided the user meets the cash-out conditions (KYC, minimum amount, 24-hour delay).

10. KYC, fraud prevention and AML

The obliged entity within the meaning of Act No. 253/2008 Coll. (AML) on account of payment services is Stripe Payments Europe, Limited as licensed payment service provider; Stripe carries out its own KYC and AML checks in accordance with Irish and EU law. The Operator does not, on account of operating the Platform, provide payment services.

Beyond its statutory obligations, the Operator applies best-practice measures to protect users against fraud and abuse — Tipster verification via Bank Identity, sanctions screening (EU, UN, OFAC) and monitoring of unusual behaviour. In case of reasonable suspicion, the Operator is entitled to suspend a transaction and request additional documents. Should the Operator in the future develop an activity that would make it an obliged entity (e.g. real estate trading over EUR 10,000 under § 2(1)(l) of the AML Act), it will fulfil the obligations in full and amend these Terms.

11. Operator's liability

The Operator, as a hosting service provider, is not liable for the content of tips uploaded by users within the meaning of § 5 of Act No. 480/2004 Coll. and Art. 6 of the DSA. Nor is it liable for the Buyer's achievement of a business outcome, for the actual availability of the offered property, or for the conduct of the Tipster or a third party. Liability for direct damage is limited to a total amount equal to the price paid for the affected tip; lost profits and indirect damages are excluded to the maximum extent permitted by law. This limitation does not apply in case of culpable damage or damage to consumer rights that cannot be contractually limited.

12. Termination of service and account cancellation

The user may cancel the account at any time in the settings or by e-mail. Unused FlipCoins are, in the event of account cancellation by a consumer, on request paid out to the bank account after deduction of paid fees and proven costs associated with complaints.

The Operator is entitled to suspend or cancel an account in case of material breach of the Terms, Platform Rules or legal provisions; the conditions and sanctions are described in the Platform Rules.

13. Final provisions

These Terms are governed by the law of the Czech Republic, in particular by Act No. 89/2012 Coll., the Civil Code, and by Act No. 634/1992 Coll. on Consumer Protection. Any disputes will be decided by the general courts of the Czech Republic.

The Operator is entitled to amend the Terms unilaterally; it will inform users of the change by e-mail at least 14 days in advance. The user is entitled to refuse the change and cancel the account.

Send questions regarding the Terms to info@flipking.cz.